Provide customers with ongoing product and service support, which may include demonstrations and minor training.

Ěssist customers with how to utilize Bank products and services.

Ěttend monthly meetings at our Main office in Corvallis, unless otherwise stated.

Ěssist customers with stop payments, check orders, wire transfers, online banking, telephone transfers and general questions.

Respond to account-related customer requests by first understanding what is being requested followed by responding appropriately based on Bank guidelines.

Ĝomplete regular and timely account maintenance which may include address changes, account updates, signer authorities, sweeps and automatic funds transfers.

Open and close all account types and services following procedural guidelines.

ĝevelop and maintain an in-depth knowledge of current bank products and services, which includes, but is not limited to, personal and business checking and savings accounts, cash management, HSAs, IRAs, merchant services, online and mobile banking, safe deposit boxes and remote deposit capture (RDC).

ěuild customer relationships through proactive outreach and follow-up.

Ěnswer incoming telephone calls quickly in a professional manner, use active listening skills to determine need of caller.

Ĝreate a connection and develop rapport with customers to provide outstanding, personalized service.

These individuals exhibit integrity and build trust while providing efficient and accurate customer service with a consistent focus on confidentiality.ĭuties may include, but are not limited to the following: New Accounts personnel are responsible for a variety of tasks including providing excellent customer service, developing banking and customer relationships, opening new accounts, and recommending other banking services based on customer need. New Accounts Representatives are direct customer service positions responsible for providing our customers with an exceptional banking experience.

Health and Dependent Care Reimbursement Accounts.Life, Short-term and Long-term Disability.

Ğmployee Assistance and Wellness Program.Citizens Bank offers competitive compensation and outstanding benefits:

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